Terms & Conditions for Tellus Retreats
Stockholm, Sweden January 15, 2019
PAYMENT & RESERVATION
Upon purchase of the retreat with full-, or plan payment it secures your participation. We cannot guarantee any reservation until your payment has been received. Payments are made via credit card or transferred through https://transferwise.com/
Contact email@example.com with invoice request.
CANCELLATION & REFUND POLICY
All retreat purchases and reservations are non-refundable. No exceptions to this policy can be made for any reason, therefore holiday insurance with a cancellation policy to cover any such rare occurrence is strongly recommended. We reserve the right to cancel retreats with inadequate participant interest, in which case all money paid to Etxenike Group AB - Tellus Retreats will be refunded. Notification of cancellation will occur at least 1 month prior to retreat start date. Etxenike Group AB - Tellus Retreats cannot be held responsible for any personal expenses, such as airline tickets due to changes in itineraries or retreat cancellations.
TRAVEL TO RETREAT LOCATION
Travel and airport transfers are not included in the retreat price. We are happy to assist with arranging transport to or from the airport. Please contact us.
RIGHT TO CHANGES
The Tellus Retreat reserves the right to amend the booking dates. This may be due to several reasons, not limited to but including, war, adverse weather conditions, riots and or matters concerning participants safety, operational circumstances such as damage caused by fire, or the accommodation becoming unusable due to utility company work or lack of services, leaks, repair work or any other such reason. In these circumstances the booking may need to be adjusted accordingly. The Tellus Retreat is not liable for any additional costs or losses that may be incurred by the client due to the change of booking. This includes, but is not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets. Situations may arise which, in our opinion, make it necessary for us to alter the normal booking schedule. We advise that your travel insurance covers holiday curtailment.
Where a teacher or facilitator advertised for a retreat is not able to teach due to reasons outside our control, we reserve the right to replace them with another teacher or facilitator.
Tellus Retreats and all persons involved in retreats (herein after referred to as "STAFF") act only in capacity as STAFF for the participant in all matters connected with travel, sight-seeing journeys and transportation, and as STAFF hold themselves free of responsibility for any damage occasioned by any cause. STAFF will not be responsible for any damages or expenses or inconveniences caused by late departures or change of schedule, strikes or to their conditions, nor will be responsible for loss or damage to baggage or any of the participant's belongings. All prices quoted are correct at time of printing, include the cost of operation of the journeys, and are subject to currency changes. STAFF shall not be responsible for personal injury, death, accident, delay, loss, damage, irregularity or property damage as a result of force majeure or for any other losses or damages incurred by any person or journey participants caused by any delay or change of itinerary or arising out of any act, including, but not limited to, any act of negligence, any person acting for or on behalf of STAFF for transportation, accommodation or sight-seeing provider or any other person or entity rendering any of these services or accommodations being offered in connection with this journey. This agreement supersedes all previous oral or written communications, representations, or agreements between the parties. Participants assume the risk involved when participating in meditation, foreign travel, and any and all activities and/or pursuits voluntarily undertaken while participating in the retreat. Participants agree that any and all disputes between Participants and Etxenike Group AB - Tellus Retreats shall be governed by Swedish law. Participants agree to mediate any and all disputes prior to the institution of any litigation. In the event of any litigation between the Parties to this agreement involving their respective rights or obligations, such litigation shall take place in Stockholm, Sweden and the prevailing party shall be entitled to recovery of reasonable attorney?s fees and court costs of litigation. In regard to the stay during the Tellus retreat, STAFF will provide safe, careful instruction and safe premises, but ask that each participant to take personal responsibility for their own self-care and (in the unlikely case) for any injuries incurred during retreat. Modifications are given to students with specific needs. If participants are unsure of their physical ability due to previous injuries, they should seek the advise of a healthcare practitioner beforehand.
It is vital that we have a valid email address. If you change this you should inform us immediately. We correspond by email. Once your booking has been made and we have received your funds, all further correspondence is by email. We will also email you all of the information that you’ll require to get to the retreat location. We also require a mobile phone so we can contact you during your stay.
Means any unusual and unforeseeable circumstances beyond our normal control, which the consequences of could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to, war, or threat of war, riot, civil unrest, industrial disputes or strikes, unavoidable technical problems with the accommodation, transport, or closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding and adverse weather conditions. In the event of any of the above refunds or compensation payments cannot be made.
The Tellus Retreat recommends that you take out adequate travel insurance, including cover for medical treatment, accidents and repatriation, and holiday cancellation and curtailment.
It is your responsibility that you arrange, or ensure you have appropriate comprehensive travel insurance. This to include cover for illness, personal injury and travel delay/cancellation. We assume that such a policy is in force before you depart. You should bring the policy with you in case of an emergency.
We will at times take photographs during a retreats for our website and promotional material, including adverts. You agree to have your photograph taken. If you are sensitive about this, please let the retreat organizer know this when you arrive.
PRINTING, TYPING TERMS & CONDITIONS, CALCULATION ERRORS AND OMISSIONS
The Tellus Retreat reserve the right to correct any printing or typing errors, omissions or calculation mistakes at any time. We also reserve the right to amend our terms and conditions that apply to your booking at any time and without prior notice.
CONTRACT, COMPLAINTS AND SUGGESTIONS
The Tellus Retreat is confident that you will not have any cause for concern during your retreat. However if you should have any problems during your stay this should first be brought to the attention of the retreat organizer. If you are not satisfied with the local resolution, then, any further comments or suggestions should be put in writing, within 14 days of your return, specifying the problems to: firstname.lastname@example.org